Image Enabling and EDM

Immediately following the launch of our new digital division, GRM EDM, we discussed a number of their services here at the Document Storage Blog. Since today was a slow day in industry news, I thought it would be helpful to provide our readers with information on another EDM service I haven't already had a chance to touch on - Image Enabling.

Through GRM’s Image Enabling solution, organizations are able to achieve tremendous improvements in productivity and enhance the value of their imaging applications. By linking documents directly to transaction records from ERP, CRM and other systems, companies are able to leverage the investments they have in software, databases, and other infrastructures. For example, if a customer service representative was speaking with a customer on the phone while accessing their financial records in an accounting system, they would be able to link to the GRM Online Records Center™ and view invoice images at the same time. Image Enabling takes document imaging to another level, saving time and countless resources by adding the ability to view documents from existing application systems.

It's an extremely helpful service, and I strongly suggest that all of you look into how it would work at your respective companies.